Processing Times

All orders placed before noon EST Monday through Friday (excluding holidays) will be processed within 2 business days. Orders placed after noon EST on weekdays, weekends, or holidays will be processed the next business day.

Safety Precautions

Due to new safety precautions, please allow at least 2 business days for your order to be processed and shipped. Note that processing and shipping times may increase during holidays and other peak seasons.

Tracking and Delivery

Once an order has been shipped, you will receive an email to the address provided on the order with your shipment’s tracking information. It is the customer's responsibility to monitor the delivery status once an order has left our warehouse.

Order Modifications

Please note that once an order is placed, it cannot be changed. Changes to the shipping address or the shipping method selected are not possible. Please contact us at to make changes 


By choosing to gift from us, you support a woman-led small business that makes an impact on sustainable living. Each order is wrapped with care and includes a personalized gift note.

Domestic Shipping Options and Costs

Vund offers free standard ground shipping for all full-price mainline orders within the United States. Orders are sent via UPS / FedEx Ground and typically arrive 2-3 business days after leaving our distribution center in Long ISland, NY. 

Shipping to Alaska, Hawaii, and Puerto Rico

Orders to Alaska, Hawaii, and Puerto Rico are automatically upgraded to UPS delivery at checkout.


We are unable to combine separate orders into a single shipment and do not ship to PO Boxes.

International Shipping Options and Costs

International shipping rates vary. UPS  and FedEx shipping costs are calculated during checkout based on your location and the estimated weight of your package. All international deliveries require a signature upon receipt due to the high value of our products.

Failed Delivery and Returned Packages

If a package cannot be delivered due to an incorrect shipping address and/or phone number, it will be returned to VUND at the customer’s expense. If the recipient is absent upon all delivery attempts, the package will be held at a local UPS / FedEx center for pick-up. If not collected, it will also be returned to VUND at the customer’s expense.

For international customers, refusing receipt of your package will lead to its return at your expense, including shipping costs and any incurred duties and taxes, which will be deducted from your refund.

Customs and Abandoned Packages

Packages held at customs for over 30 days will be deemed abandoned. Customers who abandon a package forfeit the right to an exchange or refund.

Damaged Packages

If you receive a package that is damaged or opened, please photograph the damage before inspecting the contents and submit a claim via the courier. Additionally, please contact us at


Our Commitment to Satisfaction

We strive to provide excellent products and services. However, if you are not completely satisfied with your purchase, we are here to help.

Return Conditions

Candles  must be returned within fourteen days of receipt to qualify for a refund, exchange, or replacement. To be eligible, items must be in their original, unopened, and unused condition. Please note that opened and used candles cannot be accepted for return. You are welcome to recycle this with our partner at PACT Collective ( insert link here to recycle page) 

Return Process

  • Contact Us: Reach out to obtain a Return Authorization Number and a prepaid shipping label. This number is crucial for tracking your return and ensuring efficient processing.
  • Ship the Goods: Use the provided shipping label to return the goods to our facility. Please ensure that items are securely packaged.


We will process your return as quickly as possible. Once your return is received and inspected, we will notify you by email. Your refund, replacement, or exchange will then be processed.


Refunds will be issued to the original payment method within 30 working days after we receive the returned goods. Please note that delivery charges are not refundable.

Contact Information

If you have any questions about how to return your items or about the return policy, please contact us at


Candle FAQ: Enhancing Your Experience Safely and Effectively

Welcome to our candle FAQ page! Here, you'll find answers to some of the most common questions our customers ask about our candles. For your convenience, we’ve organized this page with a drop-down menu so you can quickly find the information you’re looking for.

What is the burn time for your candles?

  • Our 5 oz candles have an approximate burn time of 30 hours.
  • Our 11 oz candles can burn for approximately 50 hours.

How do I properly trim the wick of my candle?

To ensure optimal burning and minimize soot, trim the pure cotton wick to 1/4 inch before each use.

Are your candle jars safe to use?

Yes, our clean glass jars are ASTM (American Society for Testing and Materials) certified, ensuring high-quality and safety standards.

Do you use certified fragrances in your candles?

Some of our fragrances are ISO (International Organization for Standardization) certified, which guarantees quality and safety in our fragrance offerings.

What materials are used in your vegan candles?

Our vegan candles are made from a blend of coconut and apricot wax, which are both phthalate-free and paraben-free.

How long does shipping and delivery take?

Orders usually take 2-3 business days to process. Once shipped, they are delivered via UPS.


If you have more questions or need further assistance, please don't hesitate to contact us.

Happy burning!


Wax Melts FAQ: Enhancing Your Experience Safely and Effectively

Wax melts are an increasingly popular choice for those looking to infuse their spaces with delightful fragrances without the need for an open flame. Ideal for homes, offices, and other indoor areas, wax melts offer a convenient and flame-free method to enjoy your favorite scents. Below, we've compiled a comprehensive FAQ guide addressing key questions to help you enjoy your wax melts safely and to their fullest potential.

How do I use wax melts safely?

To ensure safe use, please consider the following guidelines:

  • Keep wax melts dry and away from moisture before and during use.
  • Remove all packaging before placing the wax melt in the electric melter.
  • Only use wax melts in UL listed electric warmers or tea-light warmers approved for this purpose.
  • Place the wax melter on a stable, non-flammable surface away from water and fire hazards.
  • Unattended melted wax should be avoided, especially around children or pets.
  • Do not melt wax on a stove or in non-approved appliances.
  • Ensure the wax melter is connected to a safe power outlet and avoid using near water.

Can I reuse wax melts?

Yes, wax melts can be reused until they no longer emit a fragrance. However, to maximize their efficacy:

  • Use no more than three wax melts at a time to prevent pooling and ensure a strong scent throw.
  • After the wax cools, cover it to prevent dust and debris from settling on the surface.
  • Before reusing, make sure to remove any accumulated dust or debris to maintain a clean melting process.

How do I dispose of used wax?

To dispose of wax properly:

  • Do not pour wax down drains or toilets as it can cause blockages.
  • Pour the used wax back into its original container or a disposable container once it has completely cooled.
  • Wait until the wax is completely cool before disposing of it to avoid risks of burns and spills.

What should I do if I experience an allergic reaction or if wax is ingested?

  • If wax comes into contact with eyes, or in the event of ingestion or if you experience irritation, redness, vomiting, or other symptoms of an allergic reaction, please call poison control or seek medical attention immediately.
  • It's important to note that wax melts are not intended for consumption or application on the body.

Why is the size of my room important for using wax melts?

  • The size of the room affects the strength of the scent throw. Larger rooms may require more wax melts to achieve the desired fragrance intensity.
  • For an effective scent throw, ensure your wax melts have completely melted. Melting in a well-ventilated area can also assist in distributing the fragrance evenly.

What should I do when the wax no longer produces scent?

When your wax melt no longer emits a scent or when less than half of the wax remains, it's time to discontinue use and replace it with a new wax melt.

Can I mix different wax melts?

Mixing different wax melts is possible, but we recommend using one scent at a time to avoid creating an unpleasant fragrance combination. If mixing fragrances, start with small amounts and experiment until you find the desired scent combination.

How often should I change my wax melt?

The duration of fragrance release can vary depending on factors such as the strength of the scent, wax quality, and room size. We recommend changing your wax melt once it no longer produces a strong scent or after approximately 8-10 hours of use.

What are some tips for storing my wax melts?

To maintain the quality and potency of your wax melts:

  • Store them in a  cool, dry place away from direct sunlight or heat sources.
  • Keep them in their original packaging or a sealed container to prevent the fragrance from dissipating.
  • Avoid storing wax melts in extreme temperatures as it can affect their fragrance and consistency.

Wax Melts FAQ: Enhancing Your Experience Safely and Effectively

Wax melts are an increasingly popular choice for those looking to infuse their spaces with delightful fragrances without the need for an open flame. Ideal for homes, offices, and other indoor areas, wax melts offer a convenient and flame-free method to enjoy your favorite scents. Below, we've compiled a comprehensive FAQ guide addressing key questions to help you enjoy your wax melts safely and to their fullest potential.